diff --git a/src/stores/mocks/tickets.ts b/src/stores/mocks/tickets.ts
new file mode 100644
index 0000000..7af305b
--- /dev/null
+++ b/src/stores/mocks/tickets.ts
@@ -0,0 +1,49 @@
+import { Ticket } from "@root/model/ticket";
+
+
+export const testTickets: Ticket[] = [
+    {
+        "id": "cg5irh4vc9g7b3n3tcrg",
+        "user": "6407625ed01874dcffa8b008",
+        "sess": "6407625ed01874dcffa8b008",
+        "ans": "",
+        "state": "open",
+        "top_message": {
+            "id": "cg5irh4vc9g7b3n3tcs0",
+            "ticket_id": "cg5irh4vc9g7b3n3tcrg",
+            "user_id": "6407625ed01874dcffa8b008",
+            "session_id": "6407625ed01874dcffa8b008",
+            "message": "text",
+            "files": [],
+            "shown": {},
+            "request_screenshot": "",
+            "created_at": "2023-03-10T13:16:52.73Z"
+        },
+        "title": "textual ticket",
+        "created_at": "2023-03-10T13:16:52.73Z",
+        "updated_at": "2023-03-10T13:16:52.73Z",
+        "rate": -1
+    },
+    {
+        "id": "cg55nssvc9g7gddpnsug",
+        "user": "",
+        "sess": "",
+        "ans": "",
+        "state": "open",
+        "top_message": {
+            "id": "cg55nssvc9g7gddpnsv0",
+            "ticket_id": "cg55nssvc9g7gddpnsug",
+            "user_id": "",
+            "session_id": "",
+            "message": "text",
+            "files": [],
+            "shown": {},
+            "request_screenshot": "",
+            "created_at": "2023-03-09T22:21:39.822Z"
+        },
+        "title": "textual ticket",
+        "created_at": "2023-03-09T22:21:39.822Z",
+        "updated_at": "2023-03-09T22:21:39.822Z",
+        "rate": -1
+    }
+];
\ No newline at end of file
diff --git a/src/stores/tickets.ts b/src/stores/tickets.ts
new file mode 100644
index 0000000..f003498
--- /dev/null
+++ b/src/stores/tickets.ts
@@ -0,0 +1,34 @@
+import { Ticket } from "@root/model/ticket";
+import { create } from "zustand";
+import { devtools } from "zustand/middleware";
+
+
+interface TicketStore {
+    tickets: Ticket[];
+}
+
+export const useTicketStore = create<TicketStore>()(
+    devtools(
+        (set, get) => ({
+            tickets: [],
+        }),
+        {
+            name: "Tickets store"
+        }
+    )
+);
+
+export const setTickets = (tickets: Ticket[]) => useTicketStore.setState(({ tickets }));
+export const addTickets = (tickets: Ticket[]) => useTicketStore.setState(state => ({ tickets: [...state.tickets, ...tickets] }));
+
+export const addOrUpdateTicket = (updatedTicket: Ticket) => {
+    const state = useTicketStore.getState();
+    const ticketIndex = state.tickets.findIndex(ticket => ticket.id === updatedTicket.id);
+
+    if (ticketIndex === -1) {
+        return useTicketStore.setState({ tickets: [...state.tickets, updatedTicket] });
+    }
+
+    const newTickets = state.tickets.slice().splice(ticketIndex, 1, updatedTicket);
+    useTicketStore.setState({ tickets: newTickets });
+};
\ No newline at end of file