diff --git a/src/ui_kit/FloatingSupportChat/Chat.tsx b/src/ui_kit/FloatingSupportChat/Chat.tsx
index 4cb5d424..a8b60615 100644
--- a/src/ui_kit/FloatingSupportChat/Chat.tsx
+++ b/src/ui_kit/FloatingSupportChat/Chat.tsx
@@ -4,7 +4,6 @@ import {
   IconButton,
   InputAdornment,
   InputBase,
-  InputLabel,
   SxProps,
   Theme,
   Typography,
@@ -21,8 +20,7 @@ import ChatMessage from "./ChatMessage";
 import ChatVideo from "./ChatVideo";
 import SendIcon from "@icons/SendIcon";
 import UserCircleIcon from "./UserCircleIcon";
-import { throttle, getAuthToken } from "@frontend/kitui";
-import { useEventListener } from "@frontend/kitui";
+import { throttle } from "@frontend/kitui";
 import ArrowLeft from "@icons/questionsPage/arrowLeft";
 import { useUserStore } from "@root/user";
 import AttachFileIcon from "@mui/icons-material/AttachFile";
@@ -35,6 +33,8 @@ import {
 } from "@utils/checkAcceptableMediaType";
 import { enqueueSnackbar } from "notistack";
 
+import type { WheelEvent, TouchEvent } from "react";
+
 interface Props {
   open: boolean;
   sx?: SxProps<Theme>;
@@ -110,7 +110,6 @@ export default function Chat({
       }, 200),
     [fetchState],
   );
-  useEventListener("scroll", throttledScrollHandler, chatBoxRef);
 
   useEffect(() => {
     if (chatBoxRef.current && chatBoxRef.current.scrollTop < 1)
@@ -128,6 +127,15 @@ export default function Chat({
     },
     [lastMessageId],
   );
+
+  const loadNewMessages = (
+    event: WheelEvent<HTMLDivElement> | TouchEvent<HTMLDivElement>,
+  ) => {
+    event.stopPropagation();
+
+    throttledScrollHandler();
+  };
+
   function scrollToBottom(behavior?: ScrollBehavior) {
     if (!chatBoxRef.current) return;
 
@@ -209,6 +217,8 @@ export default function Chat({
             }}
           >
             <Box
+              onWheel={loadNewMessages}
+              onTouchMove={loadNewMessages}
               ref={chatBoxRef}
               sx={{
                 display: "flex",