import { TicketMessage, useSSESubscription, useTicketMessages, useTicketsFetcher, } from "@frontend/kitui"; import { makeRequest } from "@api/makeRequest"; import FloatingSupportChat from "./FloatingSupportChat"; import { useUserStore } from "@root/user"; import { useCallback, useEffect, useMemo, useState } from "react"; import { sendTicketMessage, shownMessage } from "../../api/ticket"; import { useSSETab } from "../../utils/hooks/useSSETab"; import { addOrUpdateUnauthMessages, cleanAuthTicketData, cleanUnauthTicketData, setIsMessageSending, setTicketData, setUnauthIsPreventAutoscroll, setUnauthTicketMessageFetchState, useTicketStore, } from "@root/ticket"; import { enqueueSnackbar } from "notistack"; import { parseAxiosError } from "@utils/parse-error"; import { createTicket, sendFile as sendFileRequest } from "@api/ticket"; type ModalWarningType = | "errorType" | "errorSize" | "picture" | "video" | "audio" | "document" | null; const MAX_FILE_SIZE = 419430400; const ACCEPT_SEND_FILE_TYPES_MAP = [ ".jpeg", ".jpg", ".png", ".mp4", ".doc", ".docx", ".pdf", ".txt", ".xlsx", ".csv", ] as const; export default () => { const user = useUserStore((state) => state.user?._id); const ticket = useTicketStore( (state) => state[user ? "authData" : "unauthData"], ); const { isActiveSSETab, updateSSEValue } = useSSETab( "ticket", addOrUpdateUnauthMessages, ); const [modalWarningType, setModalWarningType] = useState(null); const [isChatOpened, setIsChatOpened] = useState(false); const [sseEnabled, setSseEnabled] = useState(true); const handleChatClickOpen = () => { setIsChatOpened(true); }; const handleChatClickClose = () => { setIsChatOpened(false); }; const handleChatClickSwitch = () => { setIsChatOpened((state) => !state); }; const getGreetingMessage: TicketMessage = useMemo(() => { const workingHoursMessage = "Здравствуйте, задайте ваш вопрос и наш оператор вам ответит в течение 10 минут"; const offHoursMessage = "Здравствуйте, к сожалению, сейчас операторы не работают. Задайте ваш вопрос, и вам ответят в 10:00 по московскому времени"; const date = new Date(); const currentHourUTC = date.getUTCHours(); const MscTime = 3; // Москва UTC+3; const moscowHour = (currentHourUTC + MscTime) % 24; const greetingMessage = moscowHour >= 3 && moscowHour < 10 ? offHoursMessage : workingHoursMessage; return { created_at: new Date().toISOString(), files: [], id: "111", message: greetingMessage, request_screenshot: "", session_id: "greetingMessage", shown: { me: 1 }, ticket_id: "111", user_id: "greetingMessage", }; }, [isChatOpened]); useTicketsFetcher({ url: `${process.env.REACT_APP_DOMAIN}/heruvym/getTickets`, ticketsPerPage: 10, ticketApiPage: 0, onSuccess: (result) => { if (result.data?.length) { const currentTicket = result.data.find( ({ origin }) => !origin.includes("/support"), ); if (!currentTicket) { return; } setTicketData({ ticketId: currentTicket.id, sessionId: currentTicket.sess, }); } }, onError: (error: Error) => { const message = parseAxiosError(error); if (message) enqueueSnackbar(message); }, onFetchStateChange: () => {}, enabled: Boolean(user), }); useTicketMessages({ url: `${process.env.REACT_APP_DOMAIN}/heruvym/getMessages`, isUnauth: true, ticketId: ticket.sessionData?.ticketId, messagesPerPage: ticket.messagesPerPage, messageApiPage: ticket.apiPage, onSuccess: useCallback((messages) => { addOrUpdateUnauthMessages(messages); }, []), onError: useCallback((error: Error) => { const [message] = parseAxiosError(error); if (message) enqueueSnackbar(message); }, []), onFetchStateChange: setUnauthTicketMessageFetchState, }); useSSESubscription({ enabled: sseEnabled && isActiveSSETab && Boolean(ticket.sessionData?.sessionId), url: `${process.env.REACT_APP_DOMAIN}/heruvym/ticket?ticket=${ticket.sessionData?.ticketId}&s=${ticket.sessionData?.sessionId}`, onNewData: (ticketMessages) => { const isTicketClosed = ticketMessages.some( (message) => message.session_id === "close", ); if (isTicketClosed) { cleanAuthTicketData(); addOrUpdateUnauthMessages([getGreetingMessage]); if (!user) { cleanUnauthTicketData(); localStorage.removeItem("unauth-ticket"); } return; } updateSSEValue(ticketMessages); addOrUpdateUnauthMessages(ticketMessages); }, onDisconnect: useCallback(() => { setUnauthIsPreventAutoscroll(false); setSseEnabled(false); }, []), marker: "ticket", }); useEffect(() => { cleanAuthTicketData(); setSseEnabled(true); }, [user]); useEffect(() => { if (isChatOpened) { const newMessages = ticket.messages.filter( ({ shown }) => shown?.me !== 1, ); newMessages.map(async ({ id }) => { await shownMessage(id); }); } }, [isChatOpened, ticket.messages]); const sendMessage = async (messageField: string) => { if (!messageField || ticket.isMessageSending) return false; setSseEnabled(true); let successful = false; setIsMessageSending(true); if (!ticket.sessionData?.ticketId) { const [data, createError] = await createTicket( messageField, Boolean(user), ); if (createError || !data) { successful = false; enqueueSnackbar(createError); } else { successful = true; setTicketData({ ticketId: data.Ticket, sessionId: data.sess }); } setIsMessageSending(false); } else { const [_, sendTicketMessageError] = await sendTicketMessage( ticket.sessionData?.ticketId, messageField, ); successful = true; if (sendTicketMessageError) { successful = false; enqueueSnackbar(sendTicketMessageError); } setIsMessageSending(false); } return successful; }; const sendFile = async (file: File) => { if (file === undefined) return true; let ticketId = ticket.sessionData?.ticketId; if (!ticket.sessionData?.ticketId) { const [data, createError] = await createTicket("", Boolean(user)); ticketId = data?.Ticket; if (createError || !data) { enqueueSnackbar(createError); } else { setTicketData({ ticketId: data.Ticket, sessionId: data.sess }); } setIsMessageSending(false); } if (ticketId !== undefined) { if (file.size > MAX_FILE_SIZE) return setModalWarningType("errorSize"); const [_, sendFileError] = await sendFileRequest(ticketId, file); if (sendFileError) { enqueueSnackbar(sendFileError); } return true; } }; return ( ); };